Frequently Asked Questions
Welcome to Resin Art Chin! Every lamp we sell is handcrafted with love in our workshop. Below you'll find answers to the most common questions about our products, shipping, and policies. Please read through before placing your order so you know exactly what to expect!
🔥 About Our Products
What are Resin Art Chin lamps made of?
Each lamp is handcrafted using high-quality epoxy resin combined with hand-sculpted figurines and built-in LED lighting. The resin is crystal clear and UV-resistant, ensuring your lamp stays beautiful for years. Every lamp includes a USB-powered LED light source.
Are these mass-produced or handmade?
100% handmade. Every single lamp is individually sculpted, molded, poured, sanded, and finished by hand in our workshop. This means each piece is truly one-of-a-kind. Because of the handcrafted nature, slight variations in color, texture, shape, and size are completely normal and are what make your lamp unique — they are not defects.
What sizes are available?
We offer three sizes across most designs:
- Small — Perfect for desktops and shelves
- Medium — Great as a statement piece
- Large — The ultimate centerpiece
Exact dimensions vary by design and are listed on each product page. Please check the measurements carefully before ordering to make sure the size meets your expectations.
How does the LED light work?
Each lamp comes with a built-in LED that connects via USB. Simply plug it into any USB port (computer, power bank, wall adapter — not included) and enjoy the glow. The LED is energy-efficient and produces a warm, ambient light. It is designed for ambient mood lighting, not as a primary room light.
Will my lamp look exactly like the photos?
Our product photos represent each design as accurately as possible. However, because every lamp is handcrafted, minor variations are expected. Slight differences in resin clarity, color tones, figurine positioning, and surface texture are part of the handmade process. Screen settings on your device may also affect how colors appear. These natural variations are not considered defects and are not grounds for a return.
📦 Ordering & Payment
How will the charge appear on my bank or credit card statement?
The charge will appear as "RESIN ART CHIN" or "RESINARTCHIN.COM" on your bank or credit card statement. If you see this charge and don't recognize it, please check your email for an order confirmation from us before contacting your bank. If you share a card with a family member, please check with them as well — they may have placed the order.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout.
I don't recognize a charge from you — what should I do?
Please contact us FIRST before filing a dispute with your bank. We can quickly look up your order by the email address or card used. Most unrecognized charges turn out to be orders placed by a family member, a forgotten purchase, or a delayed charge from a previous order. Filing a bank dispute (chargeback) before contacting us makes it much harder and slower to resolve, and may result in you being unable to place future orders. Email us at resinartchin@gmail.com and we'll sort it out within 24 hours.
🚚 Shipping & Delivery
How long does it take to make my lamp?
Because every lamp is handcrafted to order, production typically takes 5–12 business days before shipping. During busy periods (holidays, sales events), production may take up to 15 business days. We know the wait can feel long, but we promise it's worth it — your lamp is literally being made by hand just for you!
How long does shipping take?
After production is complete:
- Standard International Shipping: 10–25 business days depending on your country
- Total estimated delivery time: 2–5 weeks from order date
Please note: International shipping times vary by country and customs processing. Delays due to customs, local postal services, or national holidays are outside our control.
Do you ship worldwide?
Yes! We ship to most countries worldwide from our workshop in Sweden. International customers are responsible for any import duties, taxes, or customs fees charged by their country — these are not included in our prices or shipping costs.
How do I track my order?
Once your lamp ships, you'll receive a shipping confirmation email with a tracking number. Please allow 2–3 days for tracking information to update after shipment. If your tracking hasn't updated in 7+ days, email us and we'll investigate.
My order shows "in transit" for a long time — is it lost?
International packages can sometimes show "in transit" for extended periods, especially when moving through customs. This is normal. If your package hasn't arrived within 30 business days of the shipping date, please contact us and we will help resolve the situation.
↩️ Returns, Refunds & Exchanges
What is your return policy?
Because each lamp is handmade to order specifically for you, we have a limited return policy:
- If your lamp arrives damaged or broken, contact us within 7 days of delivery with photos and we will send a replacement or issue a full refund.
- If your lamp has a manufacturing defect (e.g., LED not working), contact us within 7 days and we'll make it right.
- We do not accept returns for buyer's remorse, change of mind, or minor handmade variations (color, texture, size within normal range).
My lamp arrived damaged — what do I do?
We're so sorry! Please email us at resinartchin@gmail.com within 7 days of delivery with:
- Your order number
- Clear photos of the damage
- A photo of the packaging
We will respond within 24–48 hours and arrange a replacement or refund. Please do not file a chargeback with your bank — we handle all damage claims quickly and fairly, and a chargeback actually slows down the process for you.
The lamp looks slightly different from the photos — can I return it?
Minor handmade variations (slight color differences, small texture variations, tiny air bubbles in resin) are a natural part of the handcrafted process and are not considered defects. Each lamp is unique! We cannot accept returns based on normal handmade variation. If you believe there is a genuine manufacturing defect, please contact us with photos.
Can I cancel my order?
If your lamp has not yet entered production, we can cancel and refund your order. Once production has started (usually within 1–2 days of ordering), cancellation is no longer possible because materials have already been used to begin crafting your lamp. Please email us as soon as possible if you need to cancel.
How long do refunds take?
Approved refunds are processed within 3–5 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days to appear in your account.
⚠️ Before You File a Dispute (Chargeback)
Why should I contact you before filing a bank dispute?
This is the most important thing on this page. If you have ANY issue with your order — didn't receive it, don't recognize the charge, not happy with the product — please email us first at resinartchin@gmail.com. Here's why:
- We respond within 24 hours and resolve most issues within 48 hours
- Bank disputes (chargebacks) take 60–90 days to resolve — and you may not get your money back any faster
- A chargeback flags your account and may prevent you from ordering again
- We want to help! Most issues are simple misunderstandings we can fix immediately
We are a small handmade business and every chargeback hurts us significantly. We always prefer to work directly with you to find a fair solution. 💛
📧 Contact Us
How do I reach customer support?
Email: resinartchin@gmail.com
Response time: Within 24 hours (usually much faster)
When contacting us, please include your order number and the email address used to place the order so we can help you as quickly as possible.
I emailed but haven't heard back — what should I do?
Please check your spam/junk folder first — our replies sometimes end up there. If it's been more than 48 hours and you haven't received a response, please email us again. Do NOT file a chargeback as a way to "get our attention" — that doesn't reach us any faster and only creates problems for both of us.
🎁 Gifting
Can I send a lamp as a gift?
Absolutely! At checkout, you can enter a different shipping address for the recipient. Please note that the order confirmation email will go to the email address used at checkout, not the recipient.
Do you offer gift wrapping?
We don't currently offer gift wrapping, but every lamp comes carefully packaged in protective materials that make for a great unboxing experience!
💡 Care & Maintenance
How do I care for my resin lamp?
- Dust gently with a soft, dry microfiber cloth
- Avoid harsh chemicals, alcohol-based cleaners, or abrasive materials
- Keep away from direct sunlight for extended periods to prevent yellowing
- Do not submerge in water
- Handle with care — resin is durable but can chip if dropped on hard surfaces
How long will the LED last?
The built-in LED is rated for approximately 50,000 hours of use. That's about 5+ years of continuous use! Under normal usage (a few hours per day), it should last many years.
